OnStar Celebrates 1 Billion Customer Interactions

What started out nearly 19 years ago as a way for drivers to quickly and efficiently relay their symptoms in the event of an accident has evolved into a popular concierge-like service. OnStar recently topped 1 billion interactions.

OnStar has fielded more than 1 billion requests from customers, who interact by phone, mobile app or embedded cellular service in their cars and trucks.

“OnStar created the original connected car in 1996 and today remains at the forefront of innovation through the services offered in Chevrolet, Buick, GMC, Cadillac and soon, Opel vehicles around the globe,” said Alicia Boler-Davis, senior vice president, General Motors Global Connected Customer Experience.

Here is how OnStar’s 1 billion interactions break down:

OnStar has even helped deliver babies and works with the North American Aerospace Defense Command (NORAD) to track Santa Claus on Christmas Eve.

Today, OnStar today responds to more than 100,000 emergency calls every month.

 

OnStar services include OnStar 4G LTE, a built-in Wi-Fi hotspot inside properly equipped 2015 and newer model year vehicles. More than 1 million Chevrolet, Cadillac, Buick and GMC vehicles on the road in the U.S. and Canada have OnStar 4G LTE. The service will be available in China and Europe later this year.

 

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